Term and Conditions

Effective Date: May 7, 2026

Welcome to Melbourne 13 Taxi Services
. By accessing or using our website and transportation services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By booking a taxi, using our website, or accessing any services provided by Melbourne 13 Taxi Services, you agree to these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Melbourne 13 Taxi Services provides transportation services including but not limited to:

Local Taxi Services
Airport Transfers
Corporate Travel
Parcel Delivery
Event & Group Transport
24/7 Booking Services

All services are subject to vehicle availability and operational conditions.

3. Booking & Reservations
Customers may book rides through our website, phone, or other approved booking methods.
Accurate pickup and drop-off information must be provided at the time of booking.
Booking confirmation does not guarantee service availability during extreme weather, emergencies, traffic disruptions, or unforeseen circumstances.
We reserve the right to refuse or cancel bookings when necessary.
4. Pricing & Payments
Fare estimates provided online or over the phone are approximate and may vary depending on traffic conditions, waiting time, tolls, route changes, or additional stops.
Payments can be made through approved payment methods available at the time of booking.
Additional cleaning fees may apply if a vehicle is excessively soiled or damaged during the trip.
5. Cancellation Policy
Customers are encouraged to notify us as early as possible for cancellations.
Cancellation fees may apply for late cancellations, no-shows, or airport pickups where the driver has already been dispatched.
Refunds, if applicable, will be processed using the original payment method.
6. Passenger Responsibilities

Passengers agree to:

Treat drivers respectfully
Wear seatbelts as required by law
Avoid smoking, alcohol abuse, or illegal activities inside vehicles
Not damage or vandalize vehicles
Ensure children are properly supervised

Drivers may refuse service to passengers engaging in unsafe, abusive, or illegal behavior.

7. Delays & Service Limitations

While we strive to provide timely transportation services, Melbourne 13 Taxi Services is not responsible for delays caused by:

Traffic conditions
Weather disruptions
Road closures
Accidents
Mechanical breakdowns
Events beyond our reasonable control

We recommend allowing extra travel time for airport transfers and important appointments.

8. Lost Property

We are not responsible for items left inside vehicles. However, if lost property is found, we will make reasonable efforts to return it to the owner.

Customers may contact us regarding lost items through our website or customer support channels.

9. Limitation of Liability

To the maximum extent permitted by law, Melbourne 13 Taxi Services shall not be liable for:

Indirect or consequential losses
Missed flights or appointments
Delays outside our control
Loss or damage to personal belongings
Service interruptions or technical issues on the website

Our total liability is limited to the amount paid for the booked service.

10. Website Use

Users agree not to:

Misuse the website
Attempt unauthorized access
Upload malicious software
Copy or reproduce website content without permission

We reserve the right to restrict access for users violating these terms.

11. Privacy

Customer information collected through bookings or website usage is handled according to our Privacy Policy and used solely for operational, communication, and service improvement purposes.

12. Changes to Terms

Melbourne 13 Taxi Services reserves the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our services constitutes acceptance of any updated terms.

13. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Victoria.

14. Contact Information

For questions regarding these Terms and Conditions, please contact:

Melbourne 13 Taxi Services
Website: melbourne13taxiservices.com