Privacy Policy

Effective Date: May 7, 2026

At Melbourne 13 Taxi Services
, We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and transportation services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information
• Full name
• Phone number
• Email address
• Pickup and drop-off locations
• Payment information
• Booking details
• Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking information

2. How We Use Your Information

We use your information to:

Process and manage bookings
Provide transportation services
Communicate booking confirmations and updates
Improve customer service and website performance
Process payments
Respond to inquiries and support requests
Send promotional offers or service updates (if consent is provided)
Maintain security and prevent fraud

3. Sharing of Information

We do not sell or rent your personal information. However, we may share information with:

Drivers and service partners necessary to complete your booking
Payment processing providers
Technology and website service providers
Government authorities when required by law

All third-party providers are expected to maintain the confidentiality and security of your information.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services.

Users may choose to disable cookies through their browser settings; however, some website features may not function properly.

5. Data Security

We implement reasonable security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no online transmission or electronic storage method can be guaranteed as 100% secure.

6. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any external sites they visit.

7. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To make a request regarding your personal information, please contact us using the details below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

Melbourne 13 Taxi Services reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

Continued use of our website or services after updates indicates acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Melbourne 13 Taxi Services
Website: melbourne13taxiservices.com